Self Drive Booking Terms and Conditions

1. Brochure/Advertised Prices

Please note that all prices shown are inclusive of VAT at the prevailing rate on 1st May 2023. In the event that this rate changes or VAT has to be applied to the travel element of your holiday, we reserve the right to vary our prices accordingly and re-invoice you at the new rate.

2. General

A: Please note that a contract is not made until acceptance of the booking by us or our booking agents in writing.
B: All bookings are subject to these Conditions of Booking and to availability.
C: It is the responsibility of all customers to notify us or our booking agent of any illness, physical incapacity or situation that may affect our ability to honour the contract at time of booking or at time of travel.
D: Please check your booking confirmation carefully and notify us of any errors within 10 days of receiving your confirmation. Any changes that are required beyond 10 days may be subject to charges.
E: When a booking is made, the lead name on the booking confirms that he or she accepts the booking conditions on behalf of the party.

3. Cancellation of your holiday

It may be necessary for you to cancel your holiday due to changes in circumstances, accident or illness. If you have holiday insurance, you may be able to claim back any cancellation fees although some pre-diagnosed medical conditions may not be covered. Please refer to the Insurance Certificate for full details. As soon as you know that you will need to cancel the holiday, immediately ring either your booking agent or Daish’s Holidays Limited on 01202 638840.

4. Cancellation & Amendment Charges

Cancellation Charges are calculated from the date that your instructions are received. Where notice of cancellation is received the amount payable is as follows:
42 days or more before departure - Deposit (£50pp)
41 to 28 days before departure - 30% of total (minimum £50pp)
27 to 14 days before departure - 50% of total (minimum £50pp)
13 to 7 days before departure - 70% of total (minimum £50pp)
6 to 1 day before departure - 80% of total (minimum £50pp)
Day of departure or later - 100% of total

If you need to transfer your booking to a different date or hotel and it is 42 days or more before departure, there is a £10pp charge for the transfer. If you need to transfer your holiday and it is within 41 – 14 days of departure, there is a £50pp charge. If you transfer to a more expensive holiday then you will need to pay the difference (plus the admin charges), if you transfer to a less expensive holiday then you will receive a credit note for the difference (after any charges have been applied). If your holiday is due to depart within 13 days or you have already transferred it once previously then we cannot offer a transfer and normal cancellation charges would apply. Bookings of more than 8 people cannot be transferred at any point.

Any other amendments made to the booking such as name changes will carry a minimum £10pp charge.

5. Cancellation Following Arrival

If you have not arrived at the hotel by 10pm on the day the holiday is due to commence, we will assume that the holiday is cancelled and applicable charges incurred.

6. Our price promise

We guarantee that there will be no surcharge except as a result of Government action, e.g. an increase in VAT. The price of your holiday will be as agreed and shown on your Booking Confirmation for your party size and for the accommodation you choose, plus any supplements and insurance chosen. You may find that prices are reduced for promotional purposes. We reserve the right to reduce prices when necessary to fill our hotels and / or coaches without offering a refund for earlier bookings. Prices shown in the brochure are valid until 31st December 2023. We reserve the right to alter prices and will advise of a price change prior to booking.

7. If we change your holiday

It is unlikely that we will have to make any changes to your holiday arrangements but where this is necessary we will do our best to advise you before arrival. If a major change such as changing your hotel and/or destination, date of arrival or duration becomes necessary, we will inform you as soon as is reasonably possible. You will then have the choice of either:
A: accepting the alternative arrangements as notified
B: choosing another available holiday from us at the advertised price. We will price match transfers made to the same Hotel for holidays of the same duration departing within 28 days of your original departure date
C: cancelling your holiday
If you choose (C) we will refund all the money you have paid to us plus compensation as shown below. However in no case will we pay compensation if the change is due to an event listed in “Important Notice” shown below.

Period before arrival date when a major change is notified to you
More than 14 days’ notice – Nil
14 days or less notice - £25 Daish’s voucher per booking.

IMPORTANT NOTICE

Compensation payments do not apply to changes caused by reason of industrial disputes, natural disasters, fire, technical problems, bad weather and acts of government or similar events beyond our control.

8. If we have to cancel your holiday

In rare circumstances we may have to cancel your holiday. Very exceptionally, this may arise as a result of the minimum number of bookings required for the holiday to take place not being achieved. In such cases, we shall inform you of cancellation as soon as possible, and you will then be offered the same options as point 7. Daish’s Holidays Ltd, its servants or agents can accept no liability for any other costs that may arise from such cancellations.

9. Limitation of Liability

Daish’s Holidays Ltd, its servants and agents will not be liable for any personal injury, death loss or damage sustained to or by guests or their property unless such loss or damage arises from the negligence of Daish’s holidays Limited, its servants or agents. For all claims other than death or personal injury, which result from the non-performance or improper performance of the contract by us, liability to each claimant is limited to the total cost of the holiday (less insurance costs on a travel included holiday or less travel and insurance costs on any other holiday) per person. The above maximum commensurate with all the relevant circumstances. We and our agents shall not be responsible to you for damages or compensation in circumstances set out in the Important Notice above. We will not be liable to you for damages or compensation unless you despatch a written complaint to Daish’s Holidays Limited, 2 West Cliff Gardens, Bournemouth, Dorset BH2 5HR within 14 days of the end of the holiday supplied by us and we will not be liable to you in respect of any breach of contract not mentioned in your written complaint. This limitation is imposed in order to allow us the opportunity to verify such complaints as may be made.

10. Special Requests

Although we do our best to accommodate any special requests such as preferred rooms or bathroom preference, we are unable to guarantee any request. Therefore we regret we cannot accept bookings which depend on any specific requests being granted. If you have any special dietary requirements please inform us at the time of booking, or as soon as you are medically advised Please note that seating configuration may change subject to the vehicle that is used for the holiday on which you will travel.

11. Complaints Procedure

We do all that we can to ensure you enjoy your holiday. However, occasionally problems occur. If they do please tell the hotel reception or duty manager immediately while you’re staying with us and we will respond as soon as possible. If any reported matter is not resolved during your stay, please notify us in writing within 21 days of the end of your stay to Customer Services, Bournemouth Sands Hotel, 2 West Cliff Gardens, Bournemouth BH2 5HR or by email to info@daishs.com. We are only able to take action on any complaints that have been brought to the reception or duty managers attention during your stay so that we have the opportunity to solve any problems experienced fairly and effectively. Complaints can only be received by those on the booking.

12. Lost Property

Any items left behind at our hotels or on our coaches will be forwarded by post for a small handling fee to cover the postage & packing costs.

13. Smoking

All Daish’s coaches and hotels are non-smoking throughout. A minimum charge of £100 will be made to cover cleaning and other costs in all situations when a guest fails to comply with this requirement. We also reserve the right to ask any guest found in breach of this requirement to leave the hotel or coach immediately. No refund or compensation will be payable in this event.

14. Damage to Daish’s Property

We reserve the right to charge any guest the appropriate costs to cover the cleaning, repair or replacement of any item in the hotel or on the coach following damage to said item by the guest, howsoever it may be caused.

15. Luggage

Daish’s Holidays Ltd do not accept liability for any items carried in the coach hold. Please make sure you have adequate travel insurance. Please ensure that any valuables/medication are transported in your carry on luggage rather than in your suitcase. Mobility Scooters cannot be transported on any Daish’s coach. Luggage items must not exceed 15kg. If you wish to bring a walking frame, folding wheelchair or extra luggage such as golf clubs, you must notify us at the time of booking and these are subject to agreement.

16. Coach Excursions

Daish’s aims to run at least one coach excursion during each standard 5 day break. The excursion is bookable on a first come first served basis at the hotel. Coach excursion running is subject to achieving a minimum number of passengers and excursions may be removed without notice or if minimum passenger numbers are not achieved.

17. Customer Conduct

Rude, abusive or inappropriate conduct towards other guests or Daish’s staff will not be tolerated either in person or via telephone. Anyone acting in this way may have their holiday cancelled in advance, or be asked to leave the hotel.

18. Special Offers

Kids go free - All free child places are based on sharing the same room with 2 full paying adult: All children aged 5 and under are free. First child aged 6-12 years old is free and additional children aged 6-12 years are charged 50% of the adult price. When only one adult sharing the room, children aged 5 and under are charged 25% of the adult price and all children aged 6-12 years are charged at 50% of the adult price. All children aged 13-15 years are charged at 50% of the adult price.

Plus 4 Breaks - If you take 3 holidays in one calendar year you will get the fourth holiday half price in the same year. Half Price breaks exclude Christmas, New Year and breaks longer than 5 days. Half Price cost is based on brochure price. Mention at time of booking, cannot be used with any other offers. Price is per person. All passengers must have travelled 3 times to qualify. Excludes group bookings

19. Pets

Dogs are not permitted on Daish’s Coaches but, if a small, well behaved breed, they are permitted in selected hotel rooms (but not the restaurant) if you book a self-drive holiday at the Devonshire, Barrowfield, Somerset, Daish's Blackpool, County Hotel, Esplanade, Abbey Lawn, Imperial and Bournemouth Sands Hotel. There is a £10 per night charge for a dog to stay. Dogs are not permitted in any restaurants or coffee shops. There is a maximum of 3 dogs accepted at any hotel for the duration of the holiday.

20. Paying for your holiday

Paying for your Holiday Your holiday is not confirmed until the deposit of £50 per person is paid. The balance of your holiday is due 6 weeks prior to travel. If the balance of your holiday is not paid, the holiday will be cancelled. If you are booking a break that arrives within 6 weeks, the full balance will be due at the time of booking. Cheques can only be accepted at least 6 weeks prior to arrival and should be sent to Daish’s Holidays, Bournemouth Sands Hotel, 2 West Cliff Gardens, Bournemouth, Dorset BH2 5HR.

21. Marketing Accuracy

We make every attempt to ensure the details in the brochure and on the website are correct at the time of publication. We reserve the right to make changes to advertised facilities and review pricing & will advise you of this prior to booking where possible. Hotel room and bathroom pictures are only a guide.