Coach Holiday Booking Terms and Conditions

1. Financial Protection

Your contract is with Daish’s Holidays Limited, C/O Devonshire Hotel, Park Hill Road, Torquay, Devon, TQ1 2DY. When you book a holiday with us, the money you pay us for the booking will be protected by Bonded Coach Holidays (BCH) and the Association of Bonded Travel Organisers Trust Limited (ABTOT), this is a Government approved consumer protection scheme. The scheme will also ensure your repatriation in the event the company becomes insolvent. Our Trading Charter and Booking Conditions set out clearly and simply the responsibility we have to you and in turn, you have with us, when a contract is made. Please see the Consumer Guarantee at https://www.abtot.com/bch-abtot- members-directory/ There is no financial protection if you purchase just transport or accommodation-only from us. We fully comply with the Package Travel and Linked Travel Arrangements Regulations 2018. The combination of travel services offered to you is a package holiday within the meaning of the Regulations. Therefore, you will benefit from all rights applying to package holidays. Daish’s Holidays Limited will be fully responsible for the proper performance of the holiday and providing assistance if you are in difficulty. Your key rights will be in the details of the tour which will be provided prior to booking.

2. Booking and Payment

When a booking is made, the 'lead name' on the booking guarantees that they are 18 or over and has the authority and accepts on behalf of the party the terms of these booking conditions and pays the deposit indicated below in the brochure and as confirmed in the pre-contract information. After we receive your booking and all appropriate payments, we will send you or your booking agent a confirmation invoice within 14 days. This confirmation will include any special requests that have been made, however these are not guaranteed.

All monies paid to your booking agent are held by them on your behalf until we issue our confirmation invoice, thereafter your booking agent holds the money on our behalf. A binding agreement will come into existence between us when we dispatch this invoice to the 'lead name' or your booking agent. Please check the confirmation carefully to ensure all the information is correct. This contract is governed by English Law, and the jurisdiction of the English Courts.

Single occupancy of rooms, when available, are subject to a supplementary charge and these will be shown in the brochure. You can book by paying a deposit of £50 for each person named on the booking, but our commitment is always conditional upon the balance being paid as below.

The balance of the price of your holiday must be paid at least 42 days before your departure. If you book within our balance due period, you will need to pay the total holiday cost at the time of booking. If the balance is not paid in time, we reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges set out in the paragraph below. The date of cancellation will normally be the date we receive confirmation that you intend to cancel or 15 days after the balance due date, whichever comes first.

42 days or more before departure - Deposit (£50pp)
41 to 28 days before departure - 30% of total (minimum £50pp)
27 to 14 days before departure - 50% of total (minimum £50pp)
13 to 7 days before departure - 70% of total (minimum £50pp)
6 to 1 day before departure - 80% of total (minimum £50pp)
Day of departure or later - 100% of total

Cheques can only be accepted at least 6 weeks prior to arrival and should be sent to Daish’s Holidays Limited, Bournemouth Sands Hotel, 2 West Cliff Gardens, Bournemouth, Dorset, BH2 5HR.

3. Brochure Accuracy

Although Daish’s Holidays Limited make every effort to ensure the accuracy of the brochure information and pricing, regrettably errors do sometimes occur. You must therefore ensure you check the price and all other details of your holiday with us at the time of booking and when you receive our confirmation invoice. We reserve the right to make changes to advertised facilities and will advise you of this prior to booking where possible. Hotel, room and bathroom pictures are only a guide.

4. Our Pricing Policy

Daish’s Holidays Limited endeavour to ensure that the most up to date and correct prices are shown in our brochure. Occasionally, an incorrect price may be shown, due to an error. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or as soon as reasonably possible. We reserve the right to cancel the booking if you do not wish to accept the price which is applicable to the holiday. Local Authorities in many towns and cities throughout Europe have introduced new tourist taxes which must be paid directly to the hotel by all guests in person. These taxes are not included in our prices, but we will notify you when applicable.

Holiday prices include all travel, hotel accommodation and meals as specified in the holiday description and VAT payable in the UK where applicable.

The price of the holiday will not be subjected to any surcharges except those arising from a change in duties and taxes (including the rate of VAT. Even in these cases we will absorb the cost equivalent to cost of the first 2% of the holiday price. Amounts more than this plus £1 administration fee and Travel Agents commission will be surcharged to you. If this means the total cost of the holiday increases by more than 8% then you are entitled to cancel your holiday and receive a full refund of all monies paid except any insurance premium and amendment charges. We will communicate the options with you either through email or letter, with a reminder if necessary. If you exercise the right to cancel, we must receive notice within 20 days of the date of the surcharge invoice.

You may find that prices are reduced for promotional purposes. We reserve the right to reduce prices where necessary to fill our hotels and / or coaches without offering a refund for earlier booking. Prices shown in the brochure are valid until 31st December 2023

5. If you need to change your booking

If, after our confirmation has been issued, you wish to change to another of our holidays or change departure date, we will do our utmost to make the changes, but we cannot guarantee to do so.

If you need to transfer your booking to a different date or hotel and it is 42 days or more before departure, there is a £10pp charge for the transfer. If you need to transfer your holiday and it is within 41 – 14 days of departure, there is a £50pp charge. If you transfer to a more expensive holiday then you will need to pay the difference (plus the admin charges), if you transfer to a less expensive holiday then you will receive a credit note for the difference (after any charges have been applied). If your holiday is due to depart within 13 days or you have already transferred it once previously then we cannot offer a transfer and normal cancellation charges would apply. Bookings of more than 8 people cannot be transferred at any point.

6. Transferring your booking to somebody else

You can transfer your booking to somebody else, but the person must satisfy all the conditions of the holiday and you must inform us either by letter or email no less than 7 days before departure. This transfer will cost £10pp You will remain responsible for ensuring payment before the balance due date. This is in addition to (and does not affect) the separate liability of the transferee to us

7. If you need to cancel your holiday

It may be necessary for you to cancel your holiday due to changes in circumstances, accident or illness. As soon as you know that you will need to cancel the holiday then contact either your booking agent or Daish’s Holidays Limited on 01202 688840.

You must pay cancellation charges to cover our administration costs and to compensate for the risk of us not reselling the holiday. A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for low occupancy of rooms.

Your cancellation will take effect from the date on which we receive notification of the cancellation and cancellation charges are detailed below:

If you have holiday insurance you may be able to claim back any cancellation fees, please refer to your insurance policy document for full details.

If you have not arrived at the hotel by 10pm due to missed departure, we will assume that the holiday is cancelled and applicable charges incurred.

8. Alterations to your holiday by us

It is unlikely that we will have to make any changes to your holiday arrangements but where this is necessary we will do our best to advise you before arrival. If a major change such as changing your hotel and/ or destination, date of arrival or duration becomes necessary, we will inform you as soon as is reasonably possible. You will then have the choice of either:
A: accepting the alternative arrangements as notified
B: choosing another available holiday from us at the advertised price. We will price match transfers made to the same Hotel for holidays of the same duration departing within 28 days of your original departure date
C: cancelling your holiday
If you choose (C) we will refund all the money you have paid to us plus compensation as shown below. However in no case will we pay compensation if the change is due to an event listed in “Important Notice” shown below.

Period before arrival date when a major change is notified to you
More than 14 days’ notice – Nil
14 days or less notice - £25 Daish’s voucher per booking.

IMPORTANT NOTICE

Compensation will not be payable if the holiday is cancelled because the number of persons booked is less than the number required, or for events beyond our control, which include: war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers; hurricanes and other actual or potential severe weather conditions and any other similar events. You are also advised to check with The Foreign and Commonwealth Office Advice Unit regularly at www.fco.gov.uk/travel prior to travel.

All holidays operate if the minimum number of participants is met. However, in no case will we cancel your holiday less than 1 week before the scheduled departure date, except where you have failed to pay the final balance or because of force majeure (force majeure means an event which we or the suppliers of the services in question could not foresee or avoid and is therefore beyond our control).

In rare circumstances that we cancel your holiday, we shall inform you of cancellation as soon as possible and you will then be able to choose from option A, B or C. Daish’s Holidays Limited, its servants or agents do not accept any liability for other costs that may arise from such cancellations.

9. Our responsibility to you

Daish’s Holidays Ltd, its servants and agents will not be liable for any personal injury, death loss or damage sustained to or by guests or their property unless such loss or damage arises from the negligence of Daish’s holidays Limited, its servants or agents. For all claims other than death or personal injury, which result from the non-performance or improper performance of the contract by us, liability to each claimant is limited to the total cost of the holiday (less insurance costs on a travel included holiday or less travel and insurance costs on any other holiday) per person. The above maximum commensurate with all the relevant circumstances. We and our agents shall not be responsible to you for damages or compensation in circumstances set out in the Important Notice above. We will not be liable to you for damages or compensation unless you despatch a written complaint to Daish’s Holidays Limited, 2 West Cliff Gardens, Bournemouth, Dorset BH2 5HR within 14 days of the end of the holiday supplied by us and we will not be liable to you in respect of any breach of contract not mentioned in your written complaint. This limitation is imposed in order to allow us the opportunity to verify such complaints as may be made.

10. If you have a complaint

We do all that we can to ensure you enjoy your holiday. However, occasionally problems occur. If they do please tell the hotel reception or duty manager immediately while you’re staying with us and we will respond as soon as possible. If any reported matter is not resolved during your stay, please notify us in writing within 21 days of the end of your stay to Customer Services, Bournemouth Sands Hotel, 2 West Cliff Gardens, Bournemouth BH2 5HR or by email to info@daishs.com.

If you fail to notify the hotel management we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem. Should you wish to pursue the complaint further, BCH ABTOT have an Alternative Dispute Resolution scheme and full details are available from them. Please contact them at BCH/ABTOT, 7th Floor, 69, Leadenhall Street, London,EC3A 2BG.

11. Our Coaches

We will always use our reasonable endeavours to provide a coach to the specification in our brochure or advert but reserve the right to substitute an alternative vehicle should there be unforeseen circumstances. There is a seating plan but, in some cases, operational reasons may require a coach with a different configuration. We reserve the right to alter a coach seating plan and allocate seats other than those booked. Single passengers may be required to share a double seat with other single passengers. When your booking is confirmed, you will be offered the best seats that are available at that time. If you feel that you require two seats, then these must be booked and paid for in advance, at the time of booking. If you fail to do this and it transpires that the seat allocated to you is insufficient for your needs and there is no alternative seating available, then you will be refused access to the coach and any payments made will be liable to forfeiture. Dogs are not permitted on our coaches unless they are a registered assistance dog.

Specific seats will not be allocated on coaches operating a feeder service, between joining points and main holiday departure points or on coaches that carry out transfers between airports, seaports etc.

NO SMOKING is allowed on our coaches (including E-Cigarettes) and we do not allow pets or any other animals, although we accommodate registered assistance dogs.

12. Hotel Facilities

Some hotel facilities and entertainment may be withdrawn for routine maintenance or be subject to seasonal availability and provision of the facilities cannot be guaranteed. Single occupancy of rooms may be subject to a supplementary charge

13. Health and Safety

Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period. If you are planning to undertake a journey of more than three hours, you should consult your doctor, if you have ever had DVT, pulmonary embolism, a family history of clotting conditions, cancer or treatment for cancer, stroke, and heart or lung disease or If you have had major surgery in the past three months.

We reserve the right to refuse any booking in the absence of a doctor’s certificate confirming that you are fit to travel. Where we provide comfort stops you are encouraged to walk around. Exercise reduces any discomfort, which may be caused by periods of immobility.

NO SMOKING is allowed on our coaches and in our hotels (including E-Cigarettes). A minimum charge of £100 will be made to cover cleaning and other costs in all situations when a guest fails to comply with this requirement. We also reserve the right to ask any guest found in breach of this requirement to leave the hotel or coach immediately. No refund or compensation will be payable in this event

14. Coach Pick Ups and Departures

Please ensure that you arrive at your coach pick up point at least 10 minutes prior to the pick-up time. Daish’s does not accept responsibility or offer compensation for costs incurred if you miss the coach.

Daish’s aims to run at least one coach excursion during each standard 5 day break. The excursion is bookable on a first come first served basis at the hotel. Coach excursion running is subject to achieving a minimum number of passengers and excursions may be removed without notice orif minimum passenger numbers are not achieved.

Occasionally, problems beyond our control can occur. In the event that your coach is late departing, you would be offered compensation based on the following:
Delays up to 2 hours – None
Delays 2 – 4 hours - £5pp voucher
The following exclusions will also apply:
If all guests are on board and there is a delay in arriving at the hotel/ return pick up point due to factors beyond our control, for example traffic.

If you are advised of the delay in advance and you are either still at home or in our hotel. There are occasions whereby we have to make changes to your travel in order to avoid cancelling your holiday. In these occasions we may need to merge your coach with another from a different route which may mean that your journey time is lengthened, however we do not anticipate arrival at the hotel any later than 5.30pm (unless unavoidable factors such as traffic or technical issues occur). This may mean changing pick up time/seat and using a feeder service for part of the journey. In all cases we will advise prior to departure, changes such as these are excluded from the options in Section 8.

15. Special Requests

Although we do our best to accommodate any special requests such as specific coach seats, preferred rooms, or bathroom preference, we are unable to guarantee any request. Therefore we regret we cannot accept bookings which depend on any specific requests being guaranteed. If you have any special dietary requirements please inform us at the time of booking, or as soon as you are medically advised.

If you will need assistance or may be unable to fully enjoy all aspects of your holiday you must tell us in advance so that we can maximise your enjoyment of the holiday. We will need to know if you will need special facilities in the hotel, taking part in the excursions or have difficulty boarding and travelling on the coach or other means of transport.

Before booking your holiday, you should be sure that you and your party are both physically and mentally capable of completing the itinerary. If you need advice or further information either you or your booking agent should contact Daish’s Holidays Limited. If you will require a special diet please tell us at the time of booking, or as soon as you are medically advised, together with a copy of the diet.

16. Passengers with disabilities

We want everyone to enjoy our travel arrangements. We are happy to advise and assist you in choosing a suitable holiday. But, as some of the accommodation and resorts featured may not cater for even minor disabilities, it is important that, when booking, you advise us of any disability, specific need or complex need you may have and any special requirements that will make sure the holiday is suitable. If a passenger requires personal assistance (for example, assistance with feeding, dressing, toileting, mobilising) then this passenger must travel with an able-bodied companion or carer and written confirmation that such assistance will be provided for the entirety of the holiday is required at the time of booking. Coach drivers/Hotel Employees are unable to provide such assistance.

Important

You must tell us if you have an existing medical condition, disability or complex need that may affect your holiday or other group members’ enjoyment of it before you book your holiday. We reserve the right to request a doctor’s certificate confirming the passenger is fit to travel. If, in our reasonable opinion, your chosen holiday is not suitable for your medical condition or disability, we reserve the right to refuse your booking. You are responsible for bringing with you the proper clothing and equipment. We want you to enjoy your holiday and will help you select an appropriate trip.

17. Passenger Behaviour

We want all our customers to have a happy and carefree holiday. You are responsible for your behaviour and hygiene and the effect it may have on others. If you or any other member of your party is abusive, disruptive or behaves in a way that could cause damage or injury to others or affect their enjoyment of their holiday or which could damage property, we have the right to terminate your contract with us and we will have no further liability or obligation to you. The coach driver/ is entitled to refuse you boarding if in their reasonable opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive. If you are refused boarding on the outward journey, we will regard it as a cancellation by you and we will apply cancellation charges. If on your return journey, we have the right to terminate the contract with you. We also request that mobile telephones are not used on the coach.

18. Travel Insurance

It is recommended that you take out personal travel insurance for the trip. We have arranged travel insurance with Wrightsure Limited, which is outlined on our Insurance Terms and Conditions page. You may use an alternative insurer, but you must advise us. The insurance should cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges. If you do not have adequate insurance and require our assistance during your holiday, we reserve the right to reclaim from you any medical repatriation or other expenses which we may incur on your behalf which would otherwise have been met by insurers.

19. Luggage

Please restrict your luggage to a suitcase weighing no more than 15 kgs per person. We cannot accept responsibility for loss or damage to luggage unless through our negligence. Please do not leave valuable items or medication in your suitcase when left on the coach. We are unable to take mobility scooters on our coaches, If you wish to bring a walking frame, folding wheelchair or extra luggage such as golf clubs, you most notify us at the time of booking and these are subject to agreement.

20. General Data Protection Regulations

We comply with the GDPR 2018 Regulations, our data controller is Tony Cushing and our data protection policy can be found at www.daishs. com or you can request a copy from Daish’s Holidays Ltd, 2 West Cliff Gardens, Bournemouth, Dorset, BH2 5HR.

21. Emergency Contact

Our emergency contact details are:
Tel: 01202 137300
Email: emergency@daishs.com

22. Lost Property

Any items left behind at our hotels or on our coaches will be forwarded by post for a small handling fee to cover the postage & packing costs.

23. Damage to Daish’s Property

We reserve the right to charge any guest the appropriate costs to cover the cleaning, repair or replacement of any item in the hotel or on the coach following damage to said item by the guest, howsoever it may be caused.

24. Special Offers

Kids go free - All free child places are based on sharing the same room with 2 full paying adult: All children aged 5 and under are free. First child aged 6-12 years old is free and additional children aged 6-12 years are charged 50% of the adult price. When only one adult sharing the room, children aged 5 and under are charged 25% of the adult price and all children aged 6-12 years are charged at 50% of the adult price. All children aged 13-15 years are charged at 50% of the adult price.

Plus 4 Breaks - If you take 3 holidays in one calendar year you will get the fourth holiday half price in the same year. Half Price breaks exclude Christmas, New Year and breaks longer than 5 days. Half Price cost is based on brochure price. Mention at time of booking, cannot be used with any other offers. Price is per person. All passengers must have travelled 3 times to qualify. Excludes group bookings.