Devonshire Hotel Accessibility Guide

At theDevonshire Hotel we aim to offer high levels of hospitality to all our guests. We hope you will find this access information useful and that it helps to make your visit an enjoyable one.

We are aware that everyone’s needs are different, so if there is any detail you are looking for that is not covered in the information below, then please do get in touch and we will be happy to help. And of course, our friendly and experienced team will be on hand to assist you at any point during your stay with us.

Directions to the hotel

By car: Follow the M5 from Exeter or the A30 from Plymouth. Follow road signage to the seafront, drive along seafront turning right at the clock tower roundabout, the hotel is at the top of the hill on the right. Parking is available at both the front and the rear of the hotel.
By rail: The train stations are located on the seafront behind the Grand hotel. It is a 30-40 minute walk. There are also taxi ranks located conveniently by the station.
Our postcode is TQ1 2DY.

Some General Points on Access

The entrance at the front of the hotel has 4 steps.
There is a disabled access entrance to the right of the hotel.
Our Restaurant, coffee shop bar, and ballroom are all on one level and are accessible from the main entrance.
The hotel is spread over 2 floors with lift access to 1 of the floors.
Parking is to the front and rear of the hotel.

When you arrive at the hotel

There is parking available at the front and rear of the hotel.
Porters will be on hand to help with luggage for arrivals and departures, from both coach and cars.

Our Reception Area

The floor is carpeted/wood panelled and well lit.
The reception area is all on one level, with a lift next to the reception desk.
Our staff are always available to help you with check-in.

Public Areas

The ballroom, coffee shop bar, restaurant, lounge area, and lavatories are all on one level.
The lift serves one floor, with the 2nd floor and lower ground levels being accessed by a stair case.
Background music does play, albeit at a low level.
There is nightly entertainment in the restaurant which also has a bar. Most doors in these areas are on auto closures connected to the fire alarm system.

Accommodation

There are 3 rooms located on the ground floor with level access.
There are 8 rooms located on first floor with level access via lift.
We do not have adapted bathrooms but many are fitted with grab rails where possible.
There is a lift, which services one floors.
There are telephones in all rooms.

Fire Alarm

The fire alarm is a high pitched siren.
Deaf guards linked to the fire alarm system are available on request for those guests with impaired hearing.
Emergency evacuation plans are available in each room on the back of the door. Please ensure you make yourself familiar with these for your own safety.
For those with mobility issues please inform reception on arrival who will make a note, so we can add this to our evacuation procedure.

Additional Information

All information such as menus, bedroom information and tariffs can be printed in larger fonts if so required. Service dogs are accepted at the hotel by prior arrangement. Mobility scooters can be arranged from the front desk. Further specialist equipment can be hired from a local mobility shop e.g. raised toilet seat, just ask prior to booking or on the front desk.

We have tried to be as accurate and comprehensive as possible in the preparation of this accessibility guide, but we are always willing to give further information on any aspect of the hotel. All staff are more than happy to assist in any way possible to ensure that you have a very enjoyable stay, and if you feel you have a particular query we have not covered then please do not hesitate to contact us.