County Hotel Accessibility Guide

At the County Hotel we aim to offer high levels of hospitality to all our guests. We hope you will find this access information useful and that it helps to make your visit an enjoyable one.
We are aware that everyone’s needs are different, so if there is any detail you are looking for that is not covered in the information below, then please do get in touch and we will be happy to help. And of course, our friendly and experienced team will be on hand to assist you at any point during your stay with us.

Directions to the hotel

By car follow the M6 motorway from the north or south to junction 36. Follow dual carriageway signposted for Kendal and take first exit for Kendal own Centre. Turn right onto Lowther Street and continue on the one-way system. Pass the bus station on the left, and turn right at the traffic lights into Sandes Avenue. The hotel is opposite the Train Station just past the Peugeot Garage. There is a layby at the front of the hotel which can be used for a bag drop off point. Parking can found opposite in the pharmacy car park.

Kendal train station is directly opposite the Hotel. The bus station is located near the town centre, which is a level walk, circa 5 minutes. There are also taxi ranks located conveniently by both stations.

Our postcode for the hotel is LA9 6BT.

Some general points on access

The entrance at the front of the Hotel has no steps but a slight incline.
Our coffee shop bar and lounge area are all on one level and are accessible from the main entrance.
The hotel is spread over five floors with lift access available to four of them.
Parking is opposite the hotel available in the pharmacy car park.

When you arrive at the hotel

There is a layby at the front of the hotel which can be used as a person and bag drop off point.
Porters will be on hand to help with luggage for arrivals and departures, from both coach and cars.

Our reception area

The floor is carpeted and well lit.
The reception area is all on one level, with the lift adjacent to the reception desk.
Our staff are always available to help you with check-in.

Public areas

The coffee shop bar/lounge, and restaurant area all have lavatories are all on one level. There is a disabled toilet directly behind reception with baby changing facilities.
The lift serves four floors, with only rooms only accessible from a flight of stairs.
Background music does play, albeit at a low level.
There is nightly entertainment in the bar area.
Most doors in these areas are on auto closures connected to the fire alarm system.

Accommodation

There are forty rooms located across three floors all with stair and lift access. We have one room on the 4th floor which requires stair access from the third floor.
We do not have adapted bathrooms but many are fitted with grab rails where possible.
There is a lift, with braille, to all floors.
All the rooms have telephones, to call reception dial ‘0’.

Fire alarm

The fire alarm is a high pitched siren with many of the detectors having flashing lights.
Deafguards linked to the fire alarm system are available on request for those guests with impaired hearing.
Emergency evacuation plans are available in each room on the back of the door. Please ensure you make yourself familiar with these for your own safety.
For those with mobility issues please inform reception on arrival who will make a note, so we can add this to our evacuation procedure.

Additional information

All information such as menus, bedroom information and tariffs can be printed in larger fonts if so required. Service dogs are accepted at the hotel by prior arrangement. Mobility scooters can be hired from the front desk. Further specialist equipment can be hired from a local mobility shop e.g. raised toilet seat, just ask prior to booking or on the front desk.

We have tried to be as accurate and comprehensive as possible in the preparation of this accessibility guide, but we are always willing to give further information on any aspect of the hotel. All staff are more than happy to assist in any way possible to ensure that you have a very enjoyable stay, and if you feel you have a particular query we have not covered then please do not hesitate to contact us.