For Daish’s Travel (IoW) Limited
1. Brochure/Advertised Prices
Please note that all prices shown are inclusive of VAT. In the event that this rate changes or VAT has to be applied to travel, we reserve the right to vary our prices accordingly and re-invoice you at the new rate.

2. General
a) Please note that a contract is not made until acceptance of the booking by us in writing.

b) All bookings are subject to these Conditions of Booking and to availability.

c) It is the responsibility of all customers to notify us or our booking agent of any illness, physical incapacity or situation that may affect our ability to honour the contract at the time of booking or at the time of travel.

d)We strongly recommend that you take out holiday insurance in case you have to cancel your trip, or are required to return home before completion of your holiday for any reason. In the event of you being unable to complete your holiday, or unable to return on transport provided by Daish’s as part of your booking, due to illness, accident or any other reason, you will be liable for all additional costs incurred
3. Cancellation of your holiday
It may be necessary for you to cancel your holiday due to changes in circumstances, accident or illness. If you have holiday insurance, you may be able to claim back any cancellation fees although some prediagnosed medical conditions may not be covered. Please refer to the Insurance Certificate for full details. As soon as you know that you will need to cancel the holiday, immediately ring either your booking agent or Daish’s Travel (IoW) Limited on 0870 902 1412 and then confirm the instructions in writing, sent to our booking agent or us by registered post. The letter must, whenever possible, be signed by the same person who signed the Booking Form or made the original booking; or their Travel Agent.
4. Cancellation & Amendment Charges
Cancellation Charges are calculated from the date that your instructions are received. Where notice of cancellation is received the amount payable is as follows:

36 days or more before departure Deposit only (£50pp)

36 to 28 days before departure 30% of total (minimum £50pp)

27 to 14 days before departure 50% of total (minimum £50pp)

13 to 7 days before departure 65% of total (minimum £50pp)

6 to 1 days before departure 80% of total (minimum £50pp)

Day of departure or later 100% of total

Any amendment to the booking will carry a minimum £10 charge. Amendments to holiday dates will be treated as a cancellation and the normal cancellation charges will apply.
5. Cancellation Following Arrival
If you have not arrived at the departure point for a travel included tour by the notified departure time or at the hotel by 10.00pm the day your Holiday was due to commence, or contacted your Travel Agent or Hotel concerned to confirm when you will arrive, we will assume that the Holiday is cancelled. Please note that the total holiday cost and insurance will be retained.

We strongly recommend that you take out holiday insurance in case you have to cancel your trip, or are required to return home before completion of your holiday for any reason. In the event of you being unable to complete your holiday, or unable to return on transport provided by Daish’s as part of your booking, due to illness, accident or any other reason, you will be liable for all additional costs incurred
7. If we change your holiday
It is unlikely that we will have to make any changes to your holiday arrangements but where this is necessary we will do our best to advise you or your Travel Agent before arrival. If a major change such as changing your hotel and/or destination, date of arrival or duration becomes necessary, we will inform you or your Travel Agent as soon as is reasonably possible. You then have the choice of either:

a) Accepting the alternative arrangements as notified;

b) Choosing another available holiday from us at the advertised price;

c) Cancelling your Holiday

If you choose (a) or (b) we will pay you compensation as shown below. If you choose (c) we will refund all the money you have paid to your Travel Agent or direct to ourselves plus compensation as shown below. However, in no case will we pay compensation if the change is due to an event listed in “Important Notice” shown below.

Period before arrival date when a major change is notified to you or your Travel Agent

More than 14 days notice – Nil

14 days or less notice - £10 per booking
Compensation payments do not apply to changes caused by reason of industrial disputes, natural disasters, fire, technical problems, bad weather, acts of Government or other similar events beyond our control.
8. If we have to cancel your Holiday
In rare circumstances we may have to cancel your holiday. Very exceptionally, this may arise as a result of the minimum number of bookings required for the Holiday to take place not being achieved or in our view being unlikely to be achieved. In which case, we shall inform you of cancellation as soon as possible. In all cases, we or your Travel Agent would then return to you all money you have paid or will offer you an alternative holiday of comparable standards. Whichever you choose, we will pay compensation as shown in condition 7 above. However, Daish’s Travel (IOW) Limited, its servants or agents, can accept no liability for any other costs that may arise from such cancellations.
9. Limitation of Liability
Daish’s Travel (IOW) Limited, its servants and agents will not be liable for any personal injury, death, loss or damage sustained to or by guests or their property unless such loss or damage arises from the negligence of Daish’s Travel (IOW) Limited, its servants or agents. For all claims other than death or personal injury, which result from the non-performance or improper performance of the contract by us, liability to each claimant is limited to the total cost of the holiday (less insurance costs on a travel included holiday or less travel and insurance costs on any other holiday) per person. The above maximum applies where you have received nothing from your holiday whatsoever and in other circumstances we will pay a proportion of the maximum commensurate with all the relevant circumstances. We and our agents shall not be responsible to you for damages or compensation in circumstances set out in the Important Notice above. We will not be liable to you for damages or compensation unless you despatch a written complaint to Daish’s Travel (IOW) Limited, Parkhill Road, Torquay, Devon TQ1 2DY within 14 days of the end of the holiday supplied by us and we will not be liable to you in respect of any breach of contract not mentioned in your written complaint. This limitation is imposed in order to allow us the opportunity to verify such complaints as may be made.
10. Seat numbers & Special Requests
Although we do our best to accommodate any special requests like specific coach seats we are unable to guarantee any request. Seat numbers will be valid except on a feeder service and if tours are combined (without prior notice) due to low numbers. Therefore we regret we cannot accept bookings which depend on such a request being granted. To protect the Health & Safety of our Drivers and hotel staff, luggage must not be of a weight that you yourself are unable to carry comfortably. Any suitcases deemed by our Staff to be unsafe to lift, may be refused transit, unless you yourself or your party are able to provide assistance.
11. Complaints Procedure
If you are at all unsatisfied with any part of your holiday, please tell a member of staff immediately so that we can attempt to remedy the situation. Complaints afterward can only be accepted if we fail to put things right while you are still travelling with us.
12. Lost Property
Any items left behind at our hotels or on our coaches will be forwarded by post for a small handling fee to cover postage & packaging costs.
6. Our price promise
We guarantee that there will definitely be no surcharge except as a result of Government action, e.g and increase in VAT. The price of your Holiday will be as agreed and shown on your Booking Confirmation for your party size and for the accommodation you choose, plus any supplements and insurance chosen. From time to time, you may find that prices are reduced for "last minute offers"; we reserve the right to reduce prices without offering a refund for earlier bookings.